Frequently Asked Questions

How Does dnifit work?
- dnifit is designed to connect consumers and businesses in a fast and efficient environment. Enter a search word or search phrase that you need, select from searching through products, services, or all items, adjust the distance of your search, enter your location, and find what you need right now. Please describe what you are searching with complete and exact words and phrases for the best experience.
Which account is right for me?
- If you are a small business that is overwhelmed by operating your business while also remaining competitive to customers in an evolving market from brick and mortar to online, the business account is what you have been looking for. We designed dnifit to be a self-directed solution to attract customers right to your door step. This lets you focus your energy on operating your business. All you have to do is share your business with the dnifit community!
  
  If you are an individual in search of an item that you need right now, the customer account allows you to find anything you need instantly. Joining the dnifit community empowers the individual to find what is needed immediately from those that have it now. You spend less time finding what you need and more time enjoying what you found!
How do I contact dnifit?
- While dnifit was designed to be a self-directed platform, we would love to hear from you how we can improve the dnifit experience. We encourage any questions or comments to be sent to us directly at dnifitsupport@dnifit.com or +1(516)360-1100 and we will get back to you! Our goal is to improve the dnifit experience for you. Whether you are a customer, business, or just an interested individual, your feedback is taken to heart. Please reach out to us today!
How many searches can be done per day?
- We want you to not only enjoy the dnifit experience, but also for you to support the amazing dnifit community. Individuals enjoying dnifit as guests are provided 5 searches per day, we feel this should allow an individual trust the dnifit experience and get excited about becoming a part of the community. Once a business or customer has joined the dnifit community, searches increase to 25 searches per day. This means that you could find something you need all day, every day. We encourage everybody to search locally with dnifit and join the fantastic community.

What are the benefits of registering?
- Every individual is welcome to dnifit however, we have included some added benefits for those customers who join us. Registering as a Customer opens the doors for you to store your favorite locations, enjoy more searches per day, assign a designated customer location, view recent searches, share your feedback with the business community, receive community promotions, and much more!
How do I use “Search Products/Services/Keywords” when searching locally?
- We have designed dnifit to deliver the fastest and most accurate results for you. To use this field correctly, enter the complete and exact words or phrases that you are in search. It is important to enter the words or phrases that describe what you are in search of.
How do I use “Type” when searching locally?
- Type directly relates to “Search Products/Services/Keywords”. You can use “Type” to search between a product, service, or all. Selecting “product” will automatically display all search results related to products, while selecting “service” will automatically all search results related to services. When beginning, we recommend selecting “All”, which will automatically search for all results that match your search. Please experiment with this feature to determine which search type is best for you.
How do I use “Postal/Zip Code” when searching locally?
- While dnifit may save a standard customer location for registered customers, the best results come from entering the postal/zip code that you are presently located at if you are searching for you or the postal/zip code of the individual you are searching for.
How do I use “Distance” when searching locally?
- A search can be filtered by a range of distance. We suggest starting with a 20 mile range of distance to get the most results. You may select a shorter range of distance to search for more local results including 10 miles, 5 miles, and 2 miles. 2 miles will produce the narrowest results while 20 miles will produce the broadest results.
What if no results are displayed?
- The dnifit community is constantly adding new products and services for customers to find. If we do not have the specific product or service that you are searching for, please email us at dnifitsupport@dnifit.com and we will do our best to add the product or service to our search results.

How do I pick the right subscription?
- Subscriptions are not based on the amount of times your business is clicked on, instead we provide a simple and cost-effective subscription based plan by 1 month, 3 months, 6 months, or 12 months. To entice businesses to have a longer stay with the dnifit community, we have included discounts for longer subscription plans. Our theory behind offering a subscription based plan as opposed to pay-per-click based plan is simple. It reflects our desire for customers not only find your business on dnifit, but to then walk into that business as a customer. On many occasions, online customers will click on your business site, but not physically follow up in person at the business location. We have designed our site to direct customers right to your business location. Find the best plan for your business!
What is the difference between entering a product, service, or keyword and how do I add one?
- Creating a product, a service, or a keyword will produce specific results for customers.
  
  Adding a Product: When entering a product, identify the product by an exact name, model number, SKU number/I number, and/or product number. These fields will allow a product name, model number, and/or SKU number/Identifiable number to be associated with your profile. Users will then be able to find you faster and more efficiently when searching. Entering a price, a discount (if applicable), an inventory status, an aisle number (if applicable), and a description will assist the customer in understanding more details about the product. When entering a description of the product, use identifying characteristics such material, color, size, etc.
  
  Example: Copper Piping, 1in, .5in, .25in, .10in
  
  Adding a Service: When entering a service, identify the service by an exact name and an SKU number/Identifying number. These fields will allow a service name and SKU number/Identifying number to be associated with your profile. Users will then be able to find you faster and more efficiently when searching. Entering a price, a discount (if applicable), and a description will assist the customer in understanding more details about the service. When entering a description of the service, use identifying characteristics such as the specific service offerings, unique attributes, etc.
  
  Example: leather shoe repair, custom shoe repair, sole replacement, shoe stitching
  
  Adding a Keyword: When entering a keyword, identify the keyword by an exact name. This field will allow a keyword name to be associated with your profile. Users will then be able to find you faster and more efficiently when searching. Entering a description will assist the customer in understanding more details about the business and what the business offers. When entering a description of the keyword, use identifying characteristics to the business such as notable awards, achievements, or accomplishments related to the business, unique terms and phrases that identify the business, etc.
  
  Example: Restroom Available, Kid Friendly, 2016 Best Restaurant For Kids, ATM Available, Water Front
How To Add A Product Inventory Status?
- For product inventory status, enter the amount that is in stock or you may also enter a 1 for in stock and to be displayed or a 0 for out of stock and to be hidden from the map. Please make sure that a product that you want to be available, has a number for the inventory that is not 0. If this does not work, then your account may not be live. Please select a subscription to activate your business account.
What if one of my products/services is not offered anymore?
- As many businesses change services less frequently than products, if a service is no longer offered, you may remove the service by deleting it so the service will not be displayed on the map when searching your business profile.
  
  If a product is no longer offered, you may remove it or you may change the inventory status of the product to 0. This will hide the results from displaying on the map when searching your business profile. If you expect to offer the product or service in the future, we recommend changing the inventory status to 0 instead of deleting the product
How do I add an SKU/Identifying number with a product and what number should be used?
- Manual Product or Service Entry:
  
  When entering a product or service SKU/Identifying Number manually, the SKU/Identifying Number will be automatically created to simply your experience.
  
  CSV Product or Service Entry:
  
  When entering a product or service SKU/Identifying Number in a CSV file, please make sure that each product or service in the CSV file has an associated SKU/Identifying Number that uniquely identifies the product or service. If a product or service does not have an SKU/Identifying Number, please assign a unique number to that product or service such as an inventory number, serial number, or product number.
How do I upload a csv file and how should the information be entered?
- A CSV file must be uploaded in the structure of our sample CSV file located on the “Add Products” screen. You may either use a pre-existing CSV file that you use for your business that has the correct file structure in terms of the content being aligned with the appropriate columns and rows, or manually entering data straight into the CSV sample file. If you received an error, the structure of the data may not be correct. Please review the file structure to ensure each column and row has the correct content in the cell. Please view our CSV sample file if you have any questions.
Why hasn’t be information been updated yet?
- If your information has not been updated yet, it may be due to dnifit procedures. We will update specific data every 30 minutes to ensure that data is provided correctly and that no errors have occurred. Please check back shortly to ensure that the process was successful. If the process was not successful after 30 minutes, please email us at dnifitsupport@dnifit.com to solve this issue.
How do I know if my profile is active and my content has been added correctly?
- One of the very exciting features about dnifit is searching for yourself. This means that not only other people can find your profile as well but, you can see that your profile looks like in the eyes of the customer. Just search your business name and if you should want to make changes, find your products page and click on the edit icon to make corrections. Don’t forget to save your work!
How do I activate my dnifit account?
- A dnifit account may be activated by creating a profile, enjoying our trial period, and then selecting a subscription plan that best suits your business. Once a profile is created and a subscription is selected and confirmed, the account is activated and ready for use in the dnifit community. We can’t wait to see you on the map!
Why was my dnifit account is deactivated?
- If a dnifit account has been deactivated, we would first like to start by apologizing! A dnifit account could be deactivated due to a few things. An account could be deactivated due to an expired or cancelled subscription plan, which can be solved by applying for a new subscription plan. An account could also be deactivated do to some of the content posted on a business profile if the content disagrees with our Terms. Please check your dnifit account’s subscription status and that the content that has been shared agrees with our Terms. Again, we are sorry for the misunderstanding!
How do I reactivate my dnifit account?
- To reactivate a dnifit account, check your dnifit account to ensure that a subscription is active. If you have an active subscription plan, then some of your content may not agree with our guidelines. If this is the case, we encourage you to review our Terms relating to content and categories we are unfortunately unable to work with. We are very sorry that this is the case and we hope to have a solution for you in the future! If it seems that you can’t locate an issue, please reach out to us at dnifitsupport@dnifit.com and we will attempt to find a solution for you!
Which businesses does dnifit not work with?
- While dnifit believes in supporting every small and medium business! Unfortunately, we are unable to work with a few specific business types, which we are sincerely sorry for. If your business falls under the prohibited businesses in our Terms, we will not be able to work with you at this time. Please be patient, we are working diligently to include every business to the dnifit community.
How do I dispute a charge?
- We want you to have a great experience at dnifit. If you feel that a charge was made incorrectly. Please contact your bank to follow up with the charge. Your bank representative should be able to further assist you. We are always delighted to work with our customers to solve any issues that may inconvenience them!